Web partsBusiness apps
Helpdesk & Requests
Request forms, "my tickets", an agent board and SLA timers. Retire that InfoPath form.
Helpdesk & Requests puts a simple service desk on a page. People raise a request from a short form; their own tickets are one click away. Agents get a queue that shows every open ticket with a live SLA countdown (due soon or already breached), where they can take a ticket, change its status and reply. Tickets, categories and comments are three lists in your own site.
- Works on
- SharePoint pages, Teams tabs
- Reads from
- 3 SharePoint lists it can create for you
- Admin consent
- Not needed
Live demo
The real web part on a SharePoint page, running on demo data in your browser. Click it, search it, change its view. Pick a colour above the page to see it in your brand.
Starting the live demo…
Industries that use it
What it needs in your tenant
- A SharePoint list:
Tickets. The web part's Set up lists button creates it on your site, and you choose which column means what in its settings. - A SharePoint list:
TicketCategories. The web part's Set up lists button creates it on your site, and you choose which column means what in its settings. - A SharePoint list:
TicketComments. The web part's Set up lists button creates it on your site, and you choose which column means what in its settings.