IndustriesLogistics & supply chain
SharePoint for Logistics & supply chain
“Three agents give a customer three different answers.”
Customer service in logistics depends on everyone giving the same answer about the same shipment. One knowledge base for every agent, escalations with SLA timers and the service numbers on the same page keep the answers consistent.
Logistics service desk, live
A disruption alert, on-time-in-full and claims against target, customer escalations with SLA timers and one knowledge base for every agent. Every item on it is made-up sample data for this sector.
Starting the live demo…
What teams in Logistics & supply chain use it for
One answer for every agent
Approved answers for delays, claims, customs holds and billing, searchable and rated by the people who use them.
Escalations with SLAs
Customer escalations by category, each with its own SLA, an agent queue and a clock that shows what is about to breach.
Disruption alerts across every site
A weather or strike alert at the top of every page on every site, until it is over.
Logistics & supply chain at Acies Innovations
Knowledge-centred service
A page is one part of the answer. Acies Innovations, Webpartly's sister company, works with Logistics & supply chain organisations on the rest: connecting the systems, documents and people behind the page.