ExamplesLogistics service desk
SharePoint operations and customer service page for logistics
When three agents give a customer three different answers about the same shipment, the customer stops trusting all of them. This page gives every agent the same approved answers, shows the escalations that are about to breach their SLA, and keeps the service numbers in view.
The disruption alert at the top carries the approved message for customers until the hub reopens. The sample data is a made-up network during a cyclone warning and the peak season.
Made for Logistics & supply chain, on that sector's sample data. See the other pages and web parts teams in logistics & supply chain use.
Rearrange it, change any setting and add your logo. Your version stays in this browser.
Starting the live demo…
The 4 web parts on this page
Alert Banner
Dismissible or pinned alerts with severity, schedule and audience targeting.
KPI Tiles
Metric tiles with targets, trend sparklines and RAG colouring.
Helpdesk & Requests
Request forms, "my tickets", an agent board and SLA timers. Retire that InfoPath form.
Knowledge Base
Articles by category with search, "was this helpful" and related articles.